What is technical communication?
That’s a good question to start with. The prime directive for technical communication: audience first. Everything flows from that. As a technical communicator, my job is to deliver content without...
View ArticleWhen Your People Go their Own Way
There go the people. I must follow them, for I am their leader. –– Attributed to Alexandre Auguste Ledru-Rollin You’re a good leader. You can explain how to get things done. You can persuade when...
View ArticleClik here to view.
Don’t offend anyone — and don’t communicate either
Today’s news brings word that Harvard University is allowing its students to pick the gender pronouns by which they would like to be called. When I use a word, it means just what I choose it to mean —...
View ArticleClik here to view.
Drawing on the introvert’s experience
Want to know what it’s like to live inside an introvert’s head? Liz Fosslien and Mollie West have drawn you some pictures. At first glance I thought Fosslien and West were oversimplifying things....
View ArticleClik here to view.
Yes, and: Helping you communicate better
When actor Alan Alda signed on to host the PBS show Scientific American Frontiers, in which he talked with scientists about their work, he did what most good interviewers would do. He read up on his...
View ArticleClik here to view.
Communication and tomorrow’s forecast
In 1854, John Ball, newly elected to Parliament, stood in the House of Commons to suggest that, just a few years hence, it might be possible to predict London’s weather 24 hours in advance. He was...
View ArticleClik here to view.
They’re coming! Are you coming?
At next week’s STC Summit I’ll present They’re Coming! Combining Teams and Cultures. If you’re coming to the Summit, I hope to see you in my session on Tuesday, May 22, at 4:00. M&A: it’s...
View Article
